vbsz Privacy Policy

This Privacy Policy ("Policy") applies to all users of the vbsz platform. When you create an account on vbsz, use our services or browse our website, you are considered to have agreed to the terms of this Policy. Alongside reading this Policy, we recommend reviewing our Terms and Conditions, which set out the full terms governing use of the platform.

We believe you should have full control over your own data. The purpose of this Policy is to explain clearly and plainly what information we collect, why we collect it and how it is used.

When you create a new account on vbsz, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Preferred language and preferred contact method

During the account verification process (KYC) we may collect:

• National ID card or passport details
• Proof of address (utility bill or bank statement)
• Scanned copy of a photo ID

This information is used solely to confirm identity and prevent fraud. It is not sold or transferred to third parties.

During deposits and withdrawals we collect transaction-related information, including payment method identifiers (such as the last four digits of a bKash, Nagad, Rocket, Upay or bank account). Full financial account details are not stored in our system — only transaction records are kept.

Some information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type and operating system
• Login time, session duration and on-site activity records
• Cookies and similar tracking technologies

vbsz uses the information collected about you for the following core reasons:

• To create, manage and secure your account
• To process deposits and withdrawals
• To provide gaming and betting services
• To prevent access by anyone under 21
• To manage bonuses and promotional offers
• To deliver VIP programme benefits

Using your information, we provide 24/7 customer support via live chat and email in both Bengali and English. Issue resolution, account-related notifications and important updates may be sent to your registered contact details.

We monitor patterns in your gaming activity to identify potentially harmful behaviour and offer assistance when needed. This is part of our Responsible Gaming Policy, which is designed to ensure a healthy gaming experience for all members.

We analyse overall user behaviour (without personal identification) to improve platform performance and usability. Data derived from this analysis is never attributed to any individual.

vbsz does not sell your personal information. However, limited data may be shared with trusted partners to deliver specific services, such as:

• Payment processors (bKash, Nagad, Rocket, Upay and banks) — solely to complete transactions
• Identity verification services — to complete KYC
• Game software providers — to keep gaming services running
• Technology and infrastructure providers — for platform operations

We may disclose information in compliance with applicable law in response to a court order or a lawful request from a government or regulatory authority. In such cases, only the minimum information necessary will be disclosed.

Cookies are small text files stored in your browser. vbsz uses the following types of cookies:

• Essential cookies: Required for login sessions and security
• Functional cookies: To remember your preferences (language, display settings)
• Analytics cookies: To understand site usage statistics (without personal identification)

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some core platform functions to stop working properly.

To protect your information, vbsz uses industry-standard security technologies:

• SSL/TLS encryption — on all data transfers
• Password hashing — high-level encryption before storage
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication

In the event of a data breach, we will act promptly and notify affected users in a timely manner. Relevant authorities will also be informed depending on the nature and extent of the incident.

We retain your information only for as long as necessary:

• Active accounts: All data retained for as long as the account remains open
• Closed accounts: Transaction and KYC data are generally retained for up to 5 years after account closure
• Legal requirements: Data will be kept for the required period where a legal obligation exists
• Marketing communications: Stopped immediately upon withdrawal of consent

Once the retention period has passed, data is securely deleted or anonymised so that no individual can be identified.

You may request from us at any time:

• Details of the information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your data in certain circumstances
• Opt-out from marketing communications
• Data portability of your information (in applicable cases)

To exercise any of your data rights or if you have questions, please contact our customer support team. We provide assistance 24/7 via live chat and email. We will respond within a reasonable time after receiving your request. Information can only be provided or changed once your identity has been verified.

vbsz strictly prohibits access by anyone under 21 (21+). We do not knowingly collect personal information from minors. Age is verified at registration and re-confirmed during the KYC process.

If we find evidence that a minor has registered using false information, that account will be closed immediately and any collected data will be deleted.

vbsz reserves the right to amend this Privacy Policy as needed. For significant changes, we will notify you in advance via your registered email or a platform notification. Minor edits or clarifications of language may not require a separate notification.

Continued use of the platform after any changes means you accept the updated Policy. Always check the "Last Updated" date at the top of this page.

Answers to common questions about the Privacy Policy can be found in our FAQ section, which provides detailed answers on account, payment and security-related questions.

If you have any questions, requests or complaints about this Privacy Policy, please get in touch with us: