vbsz Responsible Gambling — Stay Safe and Informed
Entertainment is only worthwhile when it stays in control. vbsz believes every member has the right to play in a safe environment. On this page, learn about our policies, the tools available to you, and how to get help when needed.
Age Limit — Strictly 21+
Gambling is an entertainment activity — it is not a source of income. Before playing, ask yourself: how much time and money can I afford to spend? Set those limits in advance. Full details on account use and age requirements can be found on the vbsz Terms and Conditions page.
Tools for Self-Control
vbsz gives you the ability to control the pace and amount of your play. To use any of the tools below, contact our 24/7 live chat or email support.
Deposit Limit
Set a maximum limit on daily, weekly or monthly deposits. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Session Time Limit
Set up an automatic logout after a fixed period of time. This makes it easier to reduce the habit of playing for long stretches in one go.
Cooling-Off Period
Temporarily close your account for anywhere from one day to six weeks. During this time you cannot log in or place any bets.
Permanent Self-Exclusion
Choose self-exclusion to close your account for a long period or permanently. Once it takes effect, the duration cannot be shortened.
Get Direct Help
Use the 24/7 live chat to activate or change any tool. Our team provides assistance in both Bengali and English.
Reality Check
A brief notification appears at set intervals to remind you how long you have been playing — helping you stay aware.
Warning Signs of Problem Gambling
Most people play for entertainment. However, for some, gambling can become a habit that has a negative impact. If the signs below appear in yourself or someone you know, it is important to pay attention.
Financial Signs
- Repeatedly placing more bets to try to recover losses
- Spending beyond your means, taking on debt or borrowing money
- Asking family or friends for money to gamble
- Continuing to play after exceeding a set budget
Behavioural and Emotional Signs
- Repeatedly trying to stop gambling but failing
- Being consumed by gambling instead of giving time to work, studies or family
- Lying to family or friends about gambling
- Feeling restless or anxious when not gambling
If any of these signs feel familiar, seek help without delay. You can find more questions and answers about responsible gambling on our FAQ page.
How to Get Help
If you are struggling, do not try to face it alone — reach out to people around you and seek professional advice. The vbsz support team is always available, but professional mental health support is the most effective option.
24/7 Live Chat
Connect with vbsz live chat at any time. Requests for account limits or self-exclusion are processed immediately. Support is available in Bengali and English.
Contact by Email
Write to us by email for detailed requests or sensitive matters. Our support team responds promptly and handles every request with confidentiality.
Family and Friends
Talk to a trusted family member or friend. Support from someone close is often the best first step — there is nothing to be ashamed of, speak openly.
Mental Health Professionals
Consult a counsellor or psychologist trained in behavioural addiction. This service is available at local hospitals or community clinics.
Support Groups
Hearing the experiences and advice of others in the same situation can often help you understand yourself better. Both online and in-person support groups are available.
vbsz Commitment
vbsz is not just a platform — it is a commitment to building a responsible environment. You can learn more about our policies and values on our About Us page.
Age Verification
Age is confirmed at every step of registration. No one under 21 can create an account or use the service.
Data Security
Your account and financial information are kept secure through SSL encryption. Personal information is not shared with any third party — see our Privacy Policy.
Fair Play Environment
All games are powered by certified RNG (Random Number Generator). No outcome is manipulated in anyone's favour.
Awareness Information
Members are regularly provided with information to help identify and address problem gambling. Seeking help is encouraged.
Empathetic Support
The support team helps not only with technical issues but also with personal concerns. Full support is available in Bengali.
We Are Always Here to Help
If you are facing any difficulty, do not stay alone — talk to our team. From self-exclusion to setting deposit limits, all requests are handled quickly and confidentially.
Live Chat
24 hours a day, 7 days a week — speak with us directly in Bengali or English
Email Support
Send a detailed request — the team responds promptly
Personal Assistance
Share your situation in a confidential setting — you will receive caring guidance